Frequently Asked Questions

What are your office hours?

Our business hours are 8:00 AM to 5:00 PM

What insurance do you accept?

We accept many types of insurance. However, we recommend you contact your insurance company to find out what mental health services they cover.

Do you accept Medicaid? Medicare?


What if I don't have any insurance?

Bring proof of income to your first (intake) visit and we will work with you to develop fees and payments. Fees are on a sliding scale, based on your income.

What if I can't afford my medicine?

There are income based programs available to help you pay for your medications if you cannot afford them.

How do I get a copy of my record?

There are occasions when you or someone you have authorized may need a copy of your record. For your protection and to comply with HIPAA and the state of Mississippi laws, Singing River Services must follow stringent requirements. Since we are a mental health treatment facility these requirements, for your protection, are more extensive than other types of medical records. There is an additional release you must complete if you are requesting psychotherapy notes. For your convenience Singing River Services has posted a copy of these requirements and also copies of our releases here. Please review your release to ensure it meets these requirements. Alternatively, you may use the Singing River Srevices releases (recommended). If the releases do not meet the HIPAA and State of MS requirements we will be unable to process your request. Again, you may find copies of Singing River Services here.

How will you protect my privacy?

Singing River Services is committed to protecting your privacy. Read our HIPAA Privacy Statement.

What will my first appointment be like?

Expect to be here about two hours. You will typically see two people at your first appointment. First is an intake specialist. This is the person to whom you will need to provide identification, contact, insurance, and proof of income information. Second is a therapist. A therapist is a masters level mental health specialist who will work with you at intake to assess your current mental health needs, develop a treatment plan and connect you with the people you need to see, such as the psychiatrist.

What do I need to bring to my first appointment?

You need to bring:

  • identification
  • social security
  • insurance
  • medicare or medicaid cards.

Try to call ahead to confirm your appointment time and what information you need to bring.

Notice of Privacy Practices


All information provided on the Singing River Services (SRS) website is believed to be correct. However, no liability is assumed for errors in substance or form of any of the materials published on this website. Electronic versions of documents appearing on this site do not display the text of these documents exactly as the printed versions.Singing River Services (SRS) provides the information contained in this website as a service to the Internet community. Singing River Services (SRS) tries to provide quality information, but makes no claims, promises, or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to this website. In addition, Singing River Services (SRS) is not liable for information on sites that are linked to the Singing River Services (SRS) site. Further, Singing River Services (SRS) is not responsible for any content contained on sites that are linked to the Singing River Services (SRS) website.